Basic Tip: Added fitting room controls are a tool to use to deter shoplifting – such as closing/locking doors when rooms are not in use, maximum limit of items that can go into the room, employees must place merchandise and customer in room – are all good ideas of how to maintain control of the fitting rooms.
Advanced Tip: If your employee is the person to place both the customer and merchandise in the room, the employee will have a great idea of what is in the room. This is an opportunity to not only deter shoplifting or possibly recover the concealed merchandise – but also for the selling opportunity as well.
Basic Tip: Initial customer interaction is crucial to not only providing a welcoming shopping experience but setting the first impression of sales floor awareness and deterring a shoplifter.
Advanced Tip: Sincere re-engagement of customers throughout their shopping experience is also important to both sales and deterrence of shoplifting behavior. The more specific you can be regarding the customer’s selection, the better the deterrence.
Basic Tip: Fraudulent use of a credit card is overwhelmingly the #1 chargeback retailers are facing today. Some warning signs of possible fraudulent use of a credit card are: Selection of merchandise without paying attention to price, size or color or items and not trying them on if apparel and/or purchase of either large quantities or large dollar amount gift cards especially when it is not during a holiday.
Advanced Tip: Not fully EMV (Chip and Pin) compliant? One of the things you can do is to verify the last 4 digits of the physical card compared to what is shown on your register or receipt. If the numbers do not match – then either cancel or void the transaction and request another form of payment.